Shipments and returns
Returns and Refunds Policy
Right of Withdrawal In accordance with Art. 5 of Legislative Decree no. 206/05 (Italian Consumer Code), customers defined as "consumers" (a natural person purchasing goods for purposes not related to their professional activity, i.e., without registering a VAT number during the order) have the right to withdraw from the purchase contract for any reason, without penalty, provided they comply with the conditions set out below.
Return Conditions The right of withdrawal applies only to the product purchased in its entirety. It is not possible to exercise withdrawal on only part of the product (e.g., accessories, components).
The product must be returned intact and in its original packaging, complete in all its parts (including internal packaging, documentation, and accessories). To protect the original packaging, it is mandatory to place it inside a second shipping box or protective wrapping.
Warning: If the product's packaging is opened, even partially, the return and refund will be automatically refused.
Applying labels or adhesive tape directly to the original product packaging is strictly prohibited.
Return shipping costs are charged to the customer. The customer is also fully responsible for the shipment until it is confirmed as delivered to our warehouse.
If the returned product is damaged during transit, Cardsattack.com will notify the customer. It will be the customer's responsibility to file a claim against their chosen courier to obtain a refund (exclusively from the courier). Cardsattack.com will not issue refunds for products that arrive damaged during the return process. In such cases, the product will be made available to the customer for collection, and the withdrawal request will be canceled.
We disclaim all responsibility for damage, theft, or loss of returns shipped without insurance. Responsibility for the goods and any compensation claims rests solely with the customer from the moment they hand the package to the courier.
The refund will be processed within approximately 4 weeks of receiving the return. This timeframe includes the time required to receive the package, process the return in our warehouse, and manage the necessary banking checks for the credit transfer.
Return Procedure To start the procedure, send a withdrawal request to hello@cardsattack.com, specifying: the reason for the return, your refund details (bank details), and a copy of the order confirmation. Once the request is accepted, we will provide the address via email where the goods must be shipped (at your expense).
Pre-Order Cancellation Paid pre-orders cannot be modified or canceled. However, it will be possible to initiate a standard return procedure after you have physically received the product, following the conditions listed above.